How resilient are you? How about your organisation? How well does your team cope with pressure, difficulties and work-related problems?

Take just a few minutes to complete the answers to the questions below and we'll email you right back with your score and a quick assessment.

Please complete all field, and ensure that your email address is correct so that we can send you the results of your test immediately.

ABOUT YOU

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QUESTIONS

Question 1: How would you describe your team's punctuality and absence rate?

  Exemplary attendance from everyone. Staff are always punctual, rarely off sick.
  One or two have punctuality problems or absences on the odd Friday or Monday.
  Several individuals have major problems with sick days and punctuality.
  High rate of sick leave and / or terrible overall punctuality.

Question 2: Major project, important client, deadline looming. At the last minute the client wants big changes. How do your team react?

  Complete panic and chaos. The deadline is missed by a mile. Everyone blames each other.
  Some people are unable to hide their stress which only adds to the problems. Teamwork breaks down. Project completed eventually but a few days after the deadline.
  Team are stressed and tired but most cope fairly well. By working hard they pull together and just make the deadline
  Everyone remains calm and motivated. The difficulties are worked through as a team, to meet the deadline.

Question 3: How would your team cope with disagreement between staff members?

  Conflict is rare. When it does arise, individuals listen to each other's point of view without getting angry, talk through the problem and resolve it calmly. Only rarely is managerial input needed
  Some might display irritation or ignore each other for a bit but it's usually resolved quickly. Only rarely does it escalate.
  Team members tend to complain behind each other's backs. Others take sides leading to an overall negative impact on morale.
  Disagreements and conflicts can build up to major arguments that are long-lasting and difficult to resolve, even with managerial involvement.

Question 4: A customer has made a serious complaint about a staff member. How do they react?

  Most would get defensive, angry and try to shift the blame.
  Generally find it difficult to accept criticism and some become upset or tearful.
  Initially a bit upset but most able to calm down and talk things through rationally
  Team are used to constructive feedback, both good and bad. They'd remain calm and discuss what went wrong and how to prevent it recurring.

Question 5: During a performance review you need to highlight a problem with an individual. How do they react?

  This would be rare. Team are all familiar with their strengths and areas for development. They usually identify these for themselves and set appropriate development goals.
  Most have a good idea of their strengths but need help in identifying areas that need improvement and ways to go about it.
  Lots of managerial support needed to set goals for some individuals, which they find difficult to stick to. Tend to improve slowly with continued support.
  A number of team members show little insight or awareness of their own performance and don't respond well to criticism. Resistant to external perspective, making it difficult to implement change.

Question 6: How self-motivated are your team?

  Terrible - most need constant chasing to get things done
  Some not bad, others struggle to complete work for deadlines without intensive management support.
  Not bad - a few need reminding sometimes but most important jobs do get done on time.
  Excellent, they are self-motivated and efficient, ask for help when appropriate but otherwise work independently.

Question 7: What is the overall attitude of team members?

  Extremely positive attitude, "glass half full" approach, cheerful under pressure
  Generally positive but some can become somewhat stressed or anxious when under pressure.
  Not bad when things are running smoothly but several are easily upset or panicked when faced by hitches.
  Generally negative and pessimistic, tending to 'catastrophise' potential problems. Negativity has knock-on effect on morale.

Question 8: An irate customer phones with a complaint that's not actually the fault of your company. How do they react?

  Get angry and yell back or hang up.
  Get upset and tearful and pass the call onto someone else a.s.a.p
  Do their best to sort the problem out but find it tough to keep their cool
  Stay calm and patient and listen to the customer's perspective. Defuse the situation by understanding why the customer is angry. Work with customer to successfully resolve the issue

Question 9: How often do crises arise in your team?

  Rarely. The team usually predict potential problems, sorting them out before they can grow into major issues.
  Occasionally, but only when something really unexpected comes along
  Fairly often; the staff don't seem to learn from previous difficulties, and mistakes keep happening
  All the time! Nothing ever seems to get sorted before it reaches the major problem stage

Question 10: Your organisation is facing a restructure, which will involve major changes for many of the staff, including job losses for some individuals. How do they react?

  Despite efforts to involve them in the changes, many employees become resentful, anxious, despairing and unmotivated. Team performance drops to all-time low.
  The team struggle to come to terms with the situation. Most remain generally resistant to the changes, with a negative attitude towards the whole process.
  Initially apprehensive but in time most are able to accept the changes and then become more involved as they perceive the benefits.
  Able to move quickly through the stresses of change and actively participate in implementing them effectively.
     
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