The Issue:  

Managers in a large corporate organisation were not communicating well with one another and were also having difficulties managing several key teams containing a group of relatively disparate individuals.

• In this particular case the Chief Executive recognised that employee stress was not being identified or handled well by some managerial staff. 
• Communication between internal and external teams, other managers and senior management was also highlighted as an issue.
• Additionally it was noted that stress in managers themselves and a reluctance to admit this was causing further problems. Managers and HR felt uncertain how to cope with stress in their employees.

Common manager reactions...
"I can't understand what the problem is! If only the staff would just do their job..."

Our Solution:

As part of the company's existing management and leadership development programme we introduced our three-day Resilient Management and Leadership training. 

• By introducing this across the organisation, it avoided stigma, at the same time as encouraging positive views, resilience and strength development.
• The development of communication skills and confidence in addressing issues, strengthened the teams
• Managers learned the principles of emotional resilience together with some simple methods of introducing these techniques into their one-to-one performance reviews with staff.
• Additional boundaries were set as to what can be controlled as opposed to what cannot. We worked on how to manage frustration when staff do not perform as required as well as understanding the perspective of others and motivating positive change.

The Outcome:

Less stress in managers and better team development

• Managers and HR both reported that the first benefit of attending the training was they had learned useful skills for managing their own stress and were thus better able to face workplace pressure. 
• This had a knock-on effect on their relationships with employees.
• Managers showed improved management styles, better communication and improved management of staff.
• Staff encouraged to take the lead in overcoming their own difficulties.